1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the website yourstays.co.uk (the “Website”) and the services provided by YourStays Management Ltd (“YourStays”, “we”, “us”, or “our”), a company registered in England and Wales with company number 12131962.

By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

2. About YourStays

YourStays Management Ltd provides serviced accommodation for short and long-term stays across Staffordshire and Cheshire, including Stoke-on-Trent and Crewe. We cater to corporate clients, contractors, relocating individuals, and holiday guests seeking fully furnished, serviced properties.

Registered Office: [To be inserted]
Company Number: 12131962
VAT Number: 410159636
ICO Reference: ZB340769
Contact: reservations@yourstays.co.uk | 0333 090 2030

3. Use of Our Website

3.1 Permitted Use

You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to our systems or networks
• Interfere with the proper functioning of the Website
• Use automated systems to extract data from the Website

3.2 User Accounts

Where user registration is enabled, you are responsible for:

• Providing accurate and up-to-date information
• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

4. Booking and Accommodation Services

4.1 Booking Process

• Bookings can be made through our Website, by phone (0333 090 2030), or email (reservations@yourstays.co.uk)
• All bookings are subject to availability and confirmation
• We reserve the right to refuse any booking at our discretion

4.2 Pricing and Payment

• All prices are quoted in British Pounds Sterling (GBP) and include VAT where applicable
• Prices may vary based on length of stay, seasonality, and property type
• Weekly, monthly, and long-term stay discounts are available
• Payment terms will be confirmed at the time of booking
• We accept various payment methods as specified during booking

4.3 Cancellation Policy

• Our cancellation policies vary depending on the type and length of booking
• Corporate and long-term stays may have different cancellation terms
• Specific cancellation terms will be provided at the time of booking
• Refunds, where applicable, will be processed within 14 days

5. Guest Responsibilities

5.1 Property Care

Guests must:

• Treat the property with care and respect
• Report any damage, maintenance issues, or safety concerns immediately
• Comply with property-specific rules and guidelines
• Not exceed the maximum occupancy limits
• Ensure the property is left in a clean and tidy condition

5.2 Check-in/Check-out

• Standard check-in: 16:00 – 22:00
• Standard check-out: by 10:00
• Early check-in and late check-out may be available upon request
• Self check-in procedures will be provided prior to arrival

5.3 Prohibited Activities

The following activities are strictly prohibited:

• Smoking (unless in designated smoking properties)
• Pets (unless explicitly permitted)
• Parties or events without prior written consent
• Illegal activities
• Commercial activities without authorisation
• Subletting or allowing unauthorised guests

6. Our Services and Amenities

6.1 Standard Inclusions

Our properties typically include:

• High-speed WiFi (unlimited downloads, terms apply)
• Professional hotel-grade bedding and towels
• Fully equipped kitchens
• Cleaning services (end-of-stay and mid-stay for longer bookings)
• 24-hour maintenance support
• Parking (availability varies by property)

6.2 Service Standards

• We aim to maintain high standards across all properties
• Any issues should be reported immediately via our maintenance form
• Our 24-hour maintenance team will triage and address issues promptly

7. Liability and Insurance

7.1 Our Liability

• YourStays is fully indemnified as a member of the STAA (Short Term Accommodation Association)
• Our liability is limited to the maximum extent permitted by law
• We are not liable for any indirect, consequential, or special damages
• Our total liability shall not exceed the total amount paid for your booking

7.2 Guest Insurance

• Guests are advised to obtain appropriate travel and accommodation insurance
• Guests are liable for any damage caused to the property during their stay
• Lost keys or security devices will incur replacement charges

8. Data Protection and Privacy

We are committed to protecting your privacy and personal data in accordance with UK GDPR and the Data Protection Act 2018. Our full Privacy Policy can be found at [Privacy Policy URL].

8.1 Data Collection

We collect personal data necessary for:

• Processing bookings and payments
• Providing accommodation services
• Complying with legal obligations
• Marketing (with your consent)

8.2 Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to legal requirements)
• Object to data processing
• Data portability

9. Intellectual Property

9.1 Our Content

All content on our Website, including text, images, logos, and software, is protected by intellectual property rights and belongs to YourStays or our licensors.

9.2 Limited Licence

We grant you a limited, non-exclusive licence to access and use our Website for personal, non-commercial purposes only.

10. Third-Party Services

Our Website may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy policies, or practices of these third parties.

11. Cookies

We use cookies to improve your experience on our Website. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.

12. Complaints and Dispute Resolution

12.1 Complaints Procedure

If you have a complaint:

1. Contact us directly at reservations@yourstays.co.uk
2. We will acknowledge your complaint within 2 working days
3. We aim to resolve complaints within 14 days
4. If unresolved, you may escalate to alternative dispute resolution

12.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, government restrictions, pandemics, or other emergencies.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our Website. Continued use of our services constitutes acceptance of the revised Terms.

16. Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and YourStays regarding your use of our services.

17. Contact Information

For questions about these Terms, please contact us:

YourStays Management Ltd
Email: reservations@yourstays.co.uk
Phone: 0333 090 2030
Website: yourstays.co.uk

These Terms of Use are designed to comply with UK consumer protection laws, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and relevant accommodation regulations.