Guest FAQs – YourStays

Guest FAQ's

📅 Before Your Stay

What is the minimum stay?

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We require a minimum stay of 2 nights.

Do you accommodate longer stays?

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Yes, we do, and you can save up to 25% of online travel agent prices! We regularly host guests for extended stays, whether for work assignments, relocations, or long-term visits. Please call us on 0333 090 2030 or email us on reservations@yourstays.co.uk.

Do you accommodate leisure guests? Contractors?

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Yes, we welcome both leisure guests and contractors. Our properties are set up to suit a variety of needs — from families visiting for holidays to professionals requiring a comfortable base during projects.

Do you allow pets?

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Pets are welcome in select properties only. Please check before booking, as fees or restrictions may apply.

Is smoking allowed?

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No, all properties are strictly non-smoking indoors. Smoking is only permitted outdoors.

Do you allow parties or large gatherings?

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No. Parties, events, or large gatherings are strictly prohibited to protect our properties and respect neighbours.

Do you provide baby cots?

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Yes, available upon request for £25.00 (subject to availability). Please arrange before booking.

Can you arrange special occasions (e.g. birthdays)?

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We don't provide decorations or setups. Guests may bring their own, provided nothing is fixed to walls/surfaces and everything is removed before check-out.

Do you provide parking?

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Parking availability varies by property. Please check your booking confirmation or contact us directly.

How close are the properties to public transport?

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Our homes are generally well-connected. Specific transport details are listed in each property description.

Can you arrange airport transfers or taxis?

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We don't provide transfers directly but can recommend trusted local services.

Do you provide breakfast?

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No, breakfast is not included. All properties are self-catering with fully equipped kitchens.

Are towels and linens provided?

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Yes, all properties include hotel-grade fresh towels and bed linens.

Do you provide toiletries?

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A starter pack of essentials (toilet paper, soap, shampoo, etc.) is provided. Guests may need to buy more for longer stays. Welcome essentials are topped up every fortnight during the midstay cleans.

Is there a kitchen available?

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Yes, every property has a fully equipped kitchen with utensils, crockery, and appliances.

Is there a washing machine or dryer?

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Most properties include a washing machine, and some also have dryers. Please check your booking details.

Do you provide WiFi?

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Yes, complimentary WiFi is available in all properties.

Is there heating or air conditioning?

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All properties have central heating. Air conditioning and fans are not provided unless otherwise stated in the property details.

What is the cancellation policy?

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This depends on the platform and rate booked. Please check the terms on your reservation.

Do you require a security deposit?

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Yes. A security deposit or damage waiver is required and processed securely via our verification partner, Truvi.

Is there a minimum age for check-in?

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Yes, the lead guest must be at least 18 years old.

🏠 During Your Stay

What time is check-in and check-out?

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Check-in: from 4:00 PM onwards
Check-out: by 10:00 AM on the day of departure

Can I request early check-in or late check-out?

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Yes, subject to availability and a £25.00 fee. Please arrange this in advance.

Can I drop off baggage before check-in?

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Subject to availability and advance request, in most cases yes. Please confirm with us ahead of time.

What is the check-in process?

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Check-in is self-service via lockbox or door code. Full details (address, access code, parking, WiFi) are sent at 12:00 noon on your arrival day, once you have completed verification successfully.

When will I receive check-in instructions?

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Full details (address, access code, parking, WiFi) are sent at 12:00 noon on your arrival day, once you have completed verification successfully.

Do you have a reception desk?

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No, all properties are self-check-in with remote support.

What happens if I lose the keys or lockbox code?

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A replacement fee will be charged. Please contact us immediately for assistance.

What should I do if something breaks or doesn't work during my stay?

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Please contact us straight away by calling the guest care team on 0333 090 2030. Our team will arrange repair or replacement promptly.

Do you provide mid-stay cleaning?

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For stays of 14 nights or more, mid-stay cleaning is included every two weeks. Additional cleaning can be arranged at an extra cost for shorter stays.

Can I extend my stay?

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Yes, subject to availability. Please let us know as early as possible by calling us on 0333 090 2030 or email us on reservations@yourstays.co.uk.

✓ After Your Stay

Do you issue invoices or receipts?

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Yes, invoices/receipts can be provided upon request for business stays.

Let my property today

Do you have a property that isn’t producing income? Are you struggling to let the property conventionally? We can assist by listing your property via AirBnb and other platforms to get that property working for you, rather than being a liability.

Stephen

May 31st, 2025

YourStays have managed my property on AirBnb for over three years and I would recommend them for their reliability, quality of service and how easy it was to get the listing setup and booked out.